Handelsbanken retains spot as the major bank with the most satisfied customers overall
The annual survey of Swedish banks carried out by Swedish Quality Index (SKI) reveals that bank customers are generally more satisfied than they have been for some time. Handelsbanken has retained its spot as the major bank with the most satisfied customers overall.As recently as last year, the survey indicated that customers appreciate both personal contact and digital solutions, and this sentiment has been further reinforced this year. Digital services are becoming increasingly important, and, just as in other sectors, customers expect that banking services are straightforward and