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Call Systems Technology (CST) is the leading supplier of on-site communications systems. The product range runs from simple pagers systems to intelligent software that runs a site’s full communications and facilities management. CST’s comprehensive range helps businesses run more efficiently and more profitably.

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Push Button app from CST is simple and highly effective

App improves customer service and reduces staff costsA new app for tablets and smartphones will help hotels and conference and event organisers improve customer service while reducing staffing costs. The Push Button app, from leading communications and technology specialist Call Systems Technology (CST), allows customers to call for assistance at the touch of the phone or tablet screen. It also allows operators to message staff and managers with important updates to keep the venue running smoothly. The app offers customers a choice of virtual buttons so that they can call for the

CST and Zonal join forces to deliver an integrated EPoS and capacity management solution for the hospitality sector

Integrated Technologies Make Profitable Outlets: together it’s betterTwo of the leading technology companies in the hospitality sector are working together to deliver a complete, seamless EPoS and capacity management automation solution. The new relationship brings together the expertise of Call Systems Technology (CST), which supplies the market-leading QSR Automations® solution combining front-of-house table management with kitchen automation, and Zonal, which is the UK’s leading EPoS provider to the hospitality industry and whose Aztec software helps hospitality businesses process

Whyte & Brown’s ‘game-changing’ HACCP food monitoring and reporting system

FoodCheck from CST “does it all for us,” says chair of new restaurant chain“In terms of food safety, it’s a game-changer,” says Kevin Bacon, chair of Whyte & Brown, about the FoodCheck temperature monitoring system the restaurant has installed. “It helps us comply with HACCP and massively reduces the time staff spend on temperature monitoring and paperwork.” Whyte & Brown is the upmarket, casual dining restaurant specialising in free-range chicken and eggs. It’s based in Carnaby, Central London. The team is passionate about food and provenance. “We invest a lot of time and money in

Christmas Call: communications to help caterers cash in on Christmas

CST says its CustomerCall plus WaiterCall package will generate extra profits for restaurateurs PLUS: special Christmas BOGOF: buy one pager get one free!In a tough economy, the extra business that Christmas and New Year bring is more important than ever. But, says CST, it shouldn’t just be about coping with the pressure, it should be about cashing in on the opportunity, so it’s vital that everyone is working effectively to serve more customers and generate more profit. Call Systems Technology (CST), the UK’s leading supplier of communications products for the hospitality market, has

Top Ten Tech Tips

CST celebrates 18 years in the hospitality industry with its top ten business-enhancing technologies – and there’s another eight to be found at call-systems.comCall Systems Technology (CST) has come of age - this month the company celebrates its 18th birthday. Recognised as a leading supplier of communications and software systems to the hospitality industry, over the years CST has pioneered many new concepts – here it offers ten top ways technology can improve an operator’s business. 1)     A good online presence does wonders for attracting guests. Introducing a simple online booking

Hassle-Free HACCP

Traceability at every stage: the innovative FoodCheck wireless temperature monitoring system simplifies HACCP compliance and delivers ‘best in class’ food safety standards, says CSTFood safety and HACCP compliance are huge issues for UK caterers. Now Call Systems Technology (CST) has launched a temperature monitoring system that uses innovative wireless technology to make HACCP compliance easier, enhancing food safety and saving time and money. Called FoodCheck, the system is fully automated and can be used with both refrigerated storage and hot food holding equipment. It is based around

Order at The Bull’s Head

Call Systems Technology installs ConnectSmart Kitchen software to create calm in the kitchenRichard Pope, owner at The Bull’s Head, Repton, Derbyshire has built a reputation on producing high quality food made with fresh, locally sourced ingredients wherever possible. The pork is produced from pigs reared on Richard’s own farm and everything is made on site, including bread, pastries, and The Bull’s signature gelato. The Bull’s Head is always busy in its four separate eating areas – The Garden Room with 105 covers, The Terrace with 80 covers, the main restaurant with 65 covers and the

Ready, steady, serve

Call Systems Technology’s WaiterCall makes sure diners get food straight from the passThe essence of good restaurant service is to make sure diners get what they want, when they want it and how they want it. Call Systems Technology’s new WaiterCall paging system keeps waiters, chefs and managers in constant communication so they can work more efficiently to make this happen. WaiterCall consists of small pagers worn by waiting staff and a transmitter sited in the kitchen or pass area.  When an order is ready waiters are paged so they can return to collect the food and serve it quickly, in

Top health club combines relaxed atmosphere and attentive service

The Club at Cadbury House, Bristol focuses on customers with Call Systems Technology’s EasyCall service buttonsThe Club at Doubletree by Hilton, Cadbury House, Bristol is one of the largest independent health clubs in the UK. Open seven days a week and, with 4,500 members locally as well as visitors to the hotel, it is a bustling establishment. Members and guests can get healthy, bistro-type meals from 8am to 10pm in the Lounge. Designed for comfort and relaxation, the Lounge has high-backed leather seated booths with TVs showing dedicated sports channels such as Sky Sports. “We aim

Call Systems Technology’s hotel communication guide – simple, straightforward and jargon-free

The way to communicate and stay ahead of competitorsThere’s more to running a hotel than giving people a bed for the night. Hotel guests are paying for quality service. If they need to order food or drinks, advice or assistance they don’t expect to be kept waiting. A good communications system throughout a hotel will reassure guests that their requests are dealt with quickly and effectively. “Improving communication can immediately benefit customer service and staff efficiency. But many people don’t realise what can be done with a relatively simple communications system,” says Vicky

App suite brings restaurant management software to smartphones and tablets

Call Systems Technology announces new downloadable Restaurant App SuiteKeeping ahead in the foodservice industry means maintaining the highest possible standards of customer service at all times. Increasingly, restaurants are turning to high-tech tools to improve service and attract customers. Call Systems Technology (CST) has recently teamed up with USA manufacturer HME Wireless Inc to bring up-to-the-minute advances in communications technology to British restaurants. The latest being HME’s new downloadable Restaurant Paging App Suite, designed for use with iOS and Android devices.

City restaurant group brings harmony to the kitchen pass

Drake & Morgan also cuts wait times, improves food quality and increases customer spend with ConnectSmart kitchen automation solution implemented by CSTWhen it comes to lunch, workers in the City tend to have high expectations but only 45 minutes to meet them. Which is a problem for restaurants. But Drake & Morgan, the female-focused, London-based restaurant and bar group, has managed to cut wait times, increase spend per head, quicken table turns and improve food quality across all five of its sites. How? By using the ConnectSmart® kitchen automation software and hardware technology,

CST’s MediCall pager system helps Liverpool Heart and Chest patients relax

MediCall pagers used for family and friends, rather than patients...Patients often arrive in the Day Ward of Liverpool Heart and Chest Hospital accompanied by relatives or friends, whose support enhances the healing environment. Most stay whilst the patient is in theatre or the catheter laboratory. This sometimes means that relatives and friends are waiting for periods of up to four hours, which can be upsetting for patients who want them to feel comfortable and be able to have something to eat and drink if they want. “Reduction of anxiety is a priority in providing a healing

A defining moment: Sanj Naha joins Call Systems Technology

Hospitality technology expert will develop UK market for restaurant automationSanj Naha has joined Call Systems Technology (CST) as Head of Business Development for the QSR Automations® hospitality suite. His main goal is to develop the UK market for restaurant automation, by showing operators how the QSR range enhances customer experience, increases profits and ensures the smooth running of hospitality businesses. “QSR Automations is a leading player in the hospitality technology market and I’m excited to be a part of the expanding team at CST,” says Sanj. “It’s a great opportunity to

Bibis Italianissimo ups service with Call Systems Technology’s paging system

No lost customers in the bar at BibisBibis Italianissimo is a bustling Italian restaurant in the heart of Leeds. Over the last three decades it has become a popular dining and show time destination, offering good food and drinks served with friendly Italian hospitality. The aim is to give a taste of Italy with a Yorkshire twist. With over 300 covers and 120 tables, Angelo Plazzi, restaurant general manager, has his work cut out to make sure that all the guests are seated as soon as their table is ready. In order to manage this efficiently and prevent queues, Bibis uses forty customer

Faster table turns

CST’s new TableScout keeps staff up to speedCall Systems Technology (CST) has launched TableScout, a staff paging system that turns tables faster, increases staff efficiency and helps serve more customers. TableScout is ideal for large restaurants and especially those on different levels, where it’s difficult to monitor effectively all parts of the dining area. TableScout pagers can be used standalone or integrated with table management software.  Staff using the TableScout pagers can receive updates about which tables are free or which customers require serving. They can also use the

Calling number forty nine – not any more

CST’s new TrackSmart helps waiters deliver food to the right tableCall System Technology’s (CST) new TrackSmart is ideal in restaurants where customers order at a central point, find a table and wait for their order to arrive.  Up till now waiters have had to shout out a number, look for a wooden spoon or rely on customers waving at them so they know where to take the order. With the launch of CST’s TrackSmart all this has changed. Once diners order their food they are handed a round guest tag which they take with them to their table.  A small tag beneath the table receives the signal

Be Smart. ConnectSmart

ConnectSmart restaurant solutions by QSR Automations delivering better customer service, enhanced food quality and increased profits Stand 755, Hospitality 2013, Jan 21-23, NEC BirminghamAs more and more restaurateurs accept the huge benefits that restaurant automation can deliver, the ConnectSmart® solution by QSR Automations® will be on display at Hospitality 2013. The package connects the restaurant together - EPOS, reception, waiters, chefs, management and bar - to deliver an advanced restaurant automation system for UK restaurateurs. The ConnectSmart range is marketed and serviced

Shhhhh – it’s good to talk...  communications get discreet @ Hospitality

Two-way radios that don’t bark and phones that can be pagers, alarms and radios: the latest hospitality technology from CSTStands 526 & 755, Hospitality 2013, Jan 21-23, NEC Birmingham The great thing about two-way radio is that it’s instant and effective.  The bad news is that it’s bulky, loud and obtrusive – the last things you want near guests and customers.  At Hospitality 2013 Call Systems Technology (CST) will show the remarkable CLP from Motorola – a two-way radio that’s discreet, quiet and small.   Users clip the CLP to lapels, pockets or waistbands, so that they can serve

The call for efficient service

Call Systems Technology’s new WaiterCall: smaller transmitter, bigger rangeRestaurants are always looking for ways to improve customer satisfaction, encourage higher spending and increase return visits without letting their operational costs spiral out of control. Call System Technology’s WaiterCall™ system helps restaurants increase their profitability by speeding up and improving their service, thus enhancing customers’ experience, while also containing staffing costs. WaiterCall consists of a multi-buttoned transmitter sited in the kitchen and matched pagers carried by front of house

Patients are doing it for themselves

CST’s EasyCall buttons give reassurance to outpatients at The Royal Surrey County HospitalThe Royal Surrey County Hospital, based just outside Guildford, offers a full range of general hospital services and specialist care including cancer, ear, nose and throat, maxillo-facial and oral surgery. As a major treatment centre, it has a bustling outpatients department seeing about five to six thousand patients every week. In the modern hospital environment there is always a constant need to drive for efficiency, reduce waste and maintain a safe and high quality service that puts the patient

Better staff communication, better customer service

Call Systems Technology launches the Motorola CLP mini two-way radio for catering and dining environmentsCall Systems Technology is launching the Motorola CLP PMR446 lightweight and compact two-way radio. Designed to be worn discreetly by catering staff, it enables reliable and high quality communication even in noisy restaurant environments. It delivers all the instant communication advantages of traditional two way radio, without the bulk, weight and noise. The CLP unobtrusively keeps front of house, bar and kitchen staff in communication with each other and with restaurant management.

High Tech Pagers Help Deliver High Service Standards to Rhinefield House Hotel’s Conferences

Hotel extends CST’s wireless communications to deliver superior guest service in all areasThe Rhinefield House Hotel, beautifully situated within the New Forest, Hampshire, has operated more efficiently for the past 18 months thanks to the Call Systems Technology (CST) Genesis paging system it has been using. So when Rhinefield House management wanted to improve the hotel’s conference service, it asked whether CST offered a solution that could satisfy its demands. CST recommended its ServiceCall™ buttons coupled with staff paging and, after demonstrating the system’s suitability,

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