New Survey Uncovers Customer Satisfaction within UK Financial Services
Self-Directed Investment Platforms Rated Highest for Value in Latest Simon-Kucher Consumer Duty Survey[London, 24 June, 2024] - Simon-Kucher has unveiled its latest Consumer Duty Customer Survey, providing critical insights into how UK financial service providers perform across key customer satisfaction metrics. Conducted in April 2024 with over 3,000 respondents, the survey highlights significant challenges and opportunities in the financial services sector under the Consumer Duty framework. The survey canvassed customers from various financial subsectors, including Self-Directed