New study: Flexible omni-channel purchase experiences are essential for growth, brand relevance increases
Consumer behavior drastically changed during the course of the pandemic, and many of these behavioral changes will last well into the post-pandemic world. Consumers require a flexible omni-channel purchase experience -- retailers and brands will have to continue to deliver on this promise.[Boston, MA, July 28, 2021] - More than half of American consumers (56 percent) shopped primarily offline before the pandemic - but during the recurring lockdowns, many switched to online shopping. According to the results of a recent representative study* with consumers in the U.S. and internationally by