High customer satisfaction with Picosun’s new service and support model
ESPOO, Finland, 31[st] August 2020 – Picosun Group’s growth strategy is based on strong expansion into industrial ALD markets. To support this strategy, special emphasis has been placed on strengthening the Group’s global service organization. The investment has paid itself back in the form of high level of customer satisfaction, despite the challenges caused by the global covid-19 pandemic especially in traveling and logistics. “Due to the reinforced localization of our service and support units, our service engineers’ utilization level has been more than 85% in the past six months, and