New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience
03_0122_Sinch_PR [New study details customer engagement and the importance of CPaaS platforms.] New study details customer engagement and the importance of CPaaS platforms. White paper showcases Sinch-sponsored study: more than half of enterprises surveyed are increasing investments in CPaaS to power conversational customer engagement STOCKHOLM and ATLANTA – February 8, 2022 – Nearly 80% of companies have or will implement conversational customer engagement — the practice of communicating interactively with customers from one digital channel to another while retaining context —