EPSI survey, passenger transport in 2024: Passengers expect the most from Viking Line – continuous development work is reflected in results
Viking Line’s customer satisfaction and loyalty continue to improve while passenger expectations keep rising. Along with the travel experience, which is continuously being developed, satisfaction is increasingly affected by the digital services that passengers use, as shown in the results of a recently published EPSI Rating survey.Viking Line’s Finnish customers are very satisfied and very demanding, according to the EPSI Rating 2024 survey*. Viking Line’s customer satisfaction for service between Finland and Sweden has an index score of 76.8, which is the best among shipping companies.