Crossborderit selects Woony for on-boarding support team
Today, Crossborderit has decided to choose Woony as a combined chat and call solution to improve the efficiency of on-boarding new clients to their service.After a thorough testing procedure, starting in their lab environment in Sweden, followed by evaluation by the external support team in the Philippines, the Crossborderit team has concluded that the Woony service will increase the flexibility and efficiency of the on-boarding process. With the Woony service, support agents are in full control of when voice calls are used, allowing greater power for agents to process support issues in