Hahn Air Systems introduces chatbot Heidi
Press ReleaseDreieich, 29th November 2018. Hahn Air Systems, the global consolidation service connecting air, rail and shuttle partners to all major Global Distribution Systems (GDSs), launched a chatbot today, increasing its digital servicing channels to now include passengers. The chatbot, named ‘Heidi’, will initially be available on Facebook with plans to expand it further in the future. Developed in cooperation with Caravelo, a Spanish based technology company specialising in solutions for the airline industry, Heidi was launched to support passengers travelling on one of over 80