DRURY HOTELS TOPS MARKET METRIX GLOBAL HOTEL CUSTOMER SATISFACTION RANKING
St. Louis-based Hotel Company Wins Top Ranking Over Ritz-Carlton, Four Seasons and Other Luxury Hotel BrandsST. LOUIS (Jan. 30, 2013): Drury Hotels today announced that it posted the highest customer satisfaction score for 2012, based on global results from the Market Metrix Hospitality Index (MMHI). Drury’s MMHI satisfaction rating of 90.9 was the highest of any hotel brand in the world including luxury brands such as Ritz-Carlton and Four Seasons. MMHI data is collected from more than 40,000 travelers around the globe each quarter. Guests provide more than 200 details about their