TietoEnators virtual switchboard offers quicker taxis
TietoEnator's virtual switchboard offers quicker taxis Quicker customer service and lower costs. That is the result of Taxi 020's conversion from a traditional switchboard to a software switchboard from TietoEnator. With the new solution, the operators can see where the taxis are and thereby can give better priorities. Since the operator sees where the call comes from, customers who call from an area with many vacant taxis can be given quicker service, while others are given lower priority. This filtering process optimises Taxi 020's operations and offers better and more effective customer