Viking Line passengers are more satisfied than ever: the willingness to recommend has increased by 10%
More than six million people travel on Viking Line cruise ships each year. The company’s investments in its customer experience are reflected in the increased customer satisfaction figures. Viking Line received particularly good ratings for the high quality of its customer service.In 2018, the willingness of Viking Line passengers to recommend its services had increased by 10% from the previous year. More than half of the passengers gave Viking Line the highest possible ratings and stated that they would recommend Viking Line to others. Customers especially expressed their appreciation for