Artificial Solutions and CSG Discuss Strategies to Counter Call Center Traffic Spikes
Stockholm, Sweden (28 April, 2020) – Artificial Solutions ® (SSME:ASAI ), the leading specialist in enterprise-strength conversational AI has teamed up with customer engagement solutions provider CSG in its latest webinar. The two companies will take a deeper look at how enterprises can overcome unexpected spikes in call center traffic using the latest technology in conversational AI. While most call centers have contingency plans for unexpected volumes, they are frequently for short lived events. A weather