Vodafone Group selects Ericsson as global Customer Experience Management partner
· Ericsson Expert Analytics selected by Vodafone Group as strategic solution for Customer Experience Management (CEM) across 22 countries · Multiple deployments planned following a successful trial with Vodafone Spain Ericsson (NASDAQ: ERIC) today announced that Ericsson Expert Analytics has been selected by Vodafone Group as a strategic solution for Customer Experience Management (CEM) across 22 countries. Ericsson Expert Analytics is a real-time, end-to-end, big data analytics solution that enables operators to predict customer satisfaction, understand probable cause,