Transcom acquires luxury fashion e-commerce and retail CX specialist Forcontact
Transcom, a global customer experience specialist, today announced the acquisition of Forcontact, a customer services provider specialized in luxury fashion and retail e-commerce. Forcontact, founded in 2008 and headquartered in Switzerland, has 650 employees across six sites. Forcontact is mainly serving the Italian market and delivers services from nearshore locations in Albania (3 sites), Croatia, Kosovo, and Spain. “Transcom has a stronghold in the ecommerce & tech sector, and a big network of nearshore sites in the European footprint targeting the Italian, French and German markets.