Transcom North America recertified for COPC Customer Experience Standard for Work-From-Home Technical Support Program
Transcom North America today announced that it has been recertified to the COPC Customer Experience (CX) Standard for Outsource Service Providers Release R6.1. The COPC CX Standard is the most prestigious and widely used performance management system for customer experience operations worldwide. Transcom North America operates a large U.S. and Canadian footprint of work-from-home advisors supporting a variety of client programs as the core of its rapidly growing global distributed agent platform. “Transcom was the first service provider to