The Länsförsäkringar Alliance is creating a next-generation contact center - their partner: Advania
The Länsförsäkringar Alliance invests heavily in new digital solutions in order to create a seamless customer experience, regardless of channel. This new contact center, in the shape of the world leading CX platform Genesys Contact Center, Länsförsäkringar will be able to meet all of their customers’ needs. Advania has been chosen to lead the project.[Ulrica Hedman CEO Lnsfrskringar Uppsala] Ulrica Hedman, CEO of Länsförsäkringar Uppsala To be the leading insurance company in a highly competitive market, a clear focus on digitization and an optimization of the internal processes is key.