The auto repair industry has a responsibility to increase transparency to car owners
Workshop services ranks as one of the most problematic markets for consumers. According to the Swedish Consumer Agency (Konsumentverket) many car owners feel that they have a knowledge disadvantage against the workshop. The workshop industry ranks as one of three particularly tough consumer markets in the Consumer Agency Consumer Report 2016 * (Konsumentrapport 2016). The Agency will put extra focus on improving the consumer's position in the next three years. Mekonomen believes that a large part of the perceived knowledge base is a consequence of inconsistent and non-transparent