A self-evident part of the customer experience in dental care requires solid professionalism
In dental care, having sterile instruments is a key part of the customer experience. An extremely high standard of hygiene is vital. Even a slight observed shortcoming in the standard of hygiene can cause damage to the patient relationship, and the patient’s trust can be hard to regain. In the worst case, hygiene problems can endanger the health of the patient and/or medical staff.In a dental care unit, the standard of hygiene must be high enough that every patient can be treated safely, even if either the patient or the healthcare professional have a symptomless or known infectious disease.