Hoist Finance launches new operating model to support customer-centric operations
In line with the strategy that was set out two years ago, Hoist Finance is now announcing the next step for the company’s organisation. Operating as One Hoist Finance has significantly increased the company’s cross-border collaboration, harmonisation and standardisation of processes. From 1 January 2021, Hoist Finance will establish a new operating model with four business lines; Contact Centre Operations, Secured non-performing loans, Digital (unsecured non-performing loans) and Retail Banking (performing loans). “By working together and exchanging knowledge, we have reduced gaps in the