Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages
Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM) technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a round-the-clock multilingual service to customers in 169 countriesRapid business growth drove Rentalcars.com to replace its original manual spreadsheet system with an automated solution to accelerate the workforce scheduling of such a diverse team, handling on average 12,000 calls 24-hours a day. Mark Simon, Resource