Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
· Nearly half (46%) of respondents struggle to meet customer SLAs · Technology superiority ranked the number one competitive differentiator, overtaking customer experience · Sustainability reaches top spot as primary focus areaLondon, UK, January 24, 2023 – IFS , the global cloud enterprise software company, today announced results of its global research study* which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace