Transcom partners with Google Cloud to create generative AI solutions for CX
Transcom, a global CX services provider, is partnering with Google Cloud to develop AI solutions to improve customer service operations, reduce cost and raise customer satisfaction. Google Cloud’s generative AI capabilities and on-going support will provide the necessary tools to develop customized solutions for the CX industry. “AI has quickly gone from being a hype to presenting real cases with real benefits. By combining our vast knowledge of CX, service operations, and AI solutions with Google Cloud’s gen AI capabilities, we can not only meet the increasing demand but actually steer