Complaints Management Network hosts initial meeting
Network aims to help businesses with complaints managementOn Monday 6 May 2015, the inaugural meeting of the Complaints Management Network took place at the Dominion Theatre in London.
Formed from a joint initiative by Michael Hill of Complaints R Great, Stephen Parry from LloydParry and Don Hales, chairman of the Customer Service Training Network, the inaugural meeting was set up to explore the viability of a network to provide ‘complaints management’ support, expertise and advice for businesses across all industry sectors.
Headline speakers at the event were James Walker of Resolver