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Teleperformance UK Joins Inward Investment Track 50 League Tables

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce that it joined the Inward Investment Track 50 League Table in June 2014.The league table contains the UK’s 50 largest foreign employers parented by multinationals.  Teleperformance UK has 19 sites and around 8,000 people across England, Scotland and Northern Ireland. Alistair Niederer, CEO of Teleperformance UK & South Africa, collected the award at the inaugural Sunday Times PA Consulting Inward Investment Track directors’ dinner in Liverpool. The dinner followed publication of the PA Consulting

First-quarter 2014 revenue

SUSTAINED LIKE-FOR-LIKE REVENUE GROWTH · Revenue: €609.9 million · Like-for-like growth: + 9.1% · Growth momentum in every region. 2014 OUTLOOK · Like-for-like revenue growth of between + 5% and + 7%. · An improvement in EBITA margin, to between 9.5% and 9.7%. · An increase in return on capital employed. · Targeted acquisitions.  Paris, May 13, 2014 – Teleperformance, the global leader in outsourced multichannel customer experience management, today released its quarterly review for the period ended March 31, 2014. +-------+---+-------++-----+----+-+-+---+--

Teleperformance UK Secures Three Year NHS Blood & Transplant Contract

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce that it has secured a three year contract with NHS Blood & Transplant following a competitive tender exercise.The new contract will commence on the 1st September 2014 and run until the end of August 2017.  Under this contract, the Teleperformance team will continue to manage contact centre services for general enquiries and appointments from the potential and current donors and enquiries relating to organ donation and transplantation. Rachel Robinson, EVP Client Services at Teleperformance UK, said: “

Teleperformance UK wins Infinity CCS’s Contact Centre QA competition for innovative social media solution

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce it has won the Infinity CCS “Be The Best” Contact Centre QA Competition.The competition – designed to recognise excellence and innovation in contact centre QA – was judged by three prominent figures from the contact centre industry: Jonty Pearce of callcentrehelper.com, Ann-Marie Stagg from the CCMA (Call Centre Management Association), and Carl Adkins, Founder of Infinity CCS. Teleperformance UK’s CTO, James Timms, was presented with the prize – a Merida pro road racing bike worth £1,500 – by Carl

Teleperformance Canada annonce la nomination d’un nouveau Président du conseil et d’un nouveau Directeur général

Teleperformance, leader mondial de la gestion multicanal de l’expérience client externalisée, annonce la nomination de Jacques St-Laurent et de Terry Rybolt qui rejoignent l’équipe de Teleperformance Canada, respectivement en tant que Président du conseil et Directeur général. Messieurs St-Laurent et Rybolt cumulent plus de 50 années d’expérience de management.M. St-Laurent, originaire du Québec, apporte à la société son expertise en finance internationale, en conseil et en gestion des marques de luxe. Il a commencé sa carrière au Conseil du Trésor du Québec avant de rejoindre une société d’

Teleperformance Canada Appoints New Chairman and C.E.O.

Teleperformance, the global leader in outsourced multichannel customer experience management, announces the addition of Jacques St. Laurent and Terry Rybolt as Non-Executive Chairman and Chief Executive Officer respectively, of Teleperformance Canada.  Laurent and Rybolt have more than 50 years combined management experience.Laurent, a Quebec native, brings expertise in international finance, consulting and luxury brand management. Laurent began his career at the Quebec Treasury Board and subsequently joined a Quebec City-based investment firm  Laurent served on the Organizing Committee for

Teleperformance UK Awarded Five Year Her Majesty’s Passport Office Contract

Teleperformance UK is delighted to announce that it has been awarded a new contract with Her Majesty's Passport Office following a competitive tender exercise.The new contract will commence on 1st February 2014 and could run for up to five years. Under this contract, the Teleperformance team will continue to manage contact centre services for general enquiries from the public regarding all passport applications including identity interviews for first time adult applications and Passport Validation Service for businesses. They will also support HM Passport Office in both its Digital By

Teleperformance Canada Announces More Than 150 New Jobs in Thunder Bay

Teleperformance, the global leader in outsourced multichannel customer experience management, is hiring more than 150 people at its Thunder Bay contact center to support a Fortune 500 company.Teleperformance has operated in Canada for nearly 15 years, and opened its Thunder Bay site in 2005. “Thunder Bay has been a great community, partner and home to Teleperformance over the years,” said Teleperformance Canada Chief Executive Officer, Terry Rybolt. “We are excited for the opportunity to expand our business there.  In uncertain economic times, whenever you can bring more than 150 new

Teleperformance and Environment Agency Join Forces to Support National Charity Sense in Bristol

Teleperformance staff from its offices in Bristol and Bangor (Northern Ireland) partnered with the Environment Agency to support deafblind charity Sense in maintaining a multi-sensory garden.Sense is a national charity supporting and campaigning for deafblind people. The Sense centre in Kingswood, Bristol, provides a range of services for children and adults who are deafblind or have a multi-sensory impairment. The centre at Woodside has several rooms, each providing a different environment to explore as well as a multi-sensory garden. Teleperformance and the Environment Agency team

Teleperformance in Scotland Receives Remploy Special Recognition Award

Teleperformance UK is delighted to announce that it has received a Special Recognition Award at Remploy’s Glasgow Branch Annual Awards on 2 May 2013.  This award recognises the outstanding work done by Teleperformance in Scotland to support employees and jobseekers with health conditions or disabilities.Remploy Employment Services is the UK’s leading providers of specialist employment support for disabled and disadvantaged people. Stephen Leishman, Account Manager for Remploy, presented the award to Fiona Hunter and Lorna Cassidy, HR business partners at Teleperformance in Scotland.

Teleperformance UK Awarded Government Procurement Service Framework

Teleperformance UK is delighted to announce that is has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework.  This means that Teleperformance will be included in future Government procurement activity for Contact Centre work.Government Procurement Service (GPS) is an executive agency of the Cabinet Office and the Framework agreement supports the Government’s aim to deliver significant, sustainable savings for the taxpayer by centralising, standardising and aggregating

Teleperformance UK Awarded Environment Agency ‘Floodline’ Multi-Media Contact Centre Service Contract

Teleperformance UK is delighted to announce that, following completion of a 1 year competitive tender process, it has been awarded the Environment Agency ‘Floodline’ Multi Media Contact Centre Service contract.  Teleperformance UK is part of the Teleperformance Group, the global leader in customer experience management.This contract, delivers critical front line communication and contact with the general public on behalf of the Environment Agency during flood events using skilled Floodline Call Centre advisors and a complex Interactive Voice Response technology (IVR) which is called

Teleperformance Newry to Run Free Motivational Talks with Lifestyle Guru & TV Presenter, Steve Miller

Teleperformance in Newry, Northern Ireland, is running a series of free motivational talks with Lifestyle Guru and TV Presenter, Steve Miller, at its site at The Quays in Newry. The sessions are running on 21st and 22nd January from 9.30am until 5.30pm on each day.Topics to be covered in the sessions include: “Programming your mind for weight control”, “Change your life – grab that job”, and “The 7 secrets of confidence”.These sessions are open to anyone and to secure your place, call 028 3083 1277. This initiative supports Teleperformance UK’s employee and community engagement

Teleperformance UK Announced as Finalist in UK Customer Satisfaction Awards 2013

Teleperformance UK, part of the global Teleperformance Group, has been announced as Finalist in the "Quality Service Provider of the Year" category of the UK Customer Satisfaction Awards 2013 run by the Institute of Customer Service.The UK Customer Satisfaction Awards are the only customer service awards from the industry's professional body. They recognise organisations and individuals who have developed and implemented successful customer service strategies which result in sustainable, successful businesses. The Quality Service Provider category was open to any organisation that prides

Student Loans Company in partnership with RESPONSE and Teleperformance wins National Outsourcing Award

Student Loans Company, in partnership with contact centre outsourcers RESPONSE and Teleperformance, has won a national award for shared service at the National Outsourcing Association Awards (NOAAs).RESPONSE and Teleperformance support the Student Loans Company’s in-house contact centre in answering calls from student and graduate customers from across the UK and assisting with their financial support and loan repayment queries.The partnership excelled in the ‘Shared Service Centre of the Year’ category. They were rewarded for their shared service centre strategy which is to deliver an

Teleperformance UK Recruiting 400 New Jobs in Northern Ireland

Teleperformance UK, part of the global Teleperformance Group and leading UK contact centre outsourcer, is delighted to announce it is recruiting over 400 new staff to join its growing workforce in Northern Ireland.  The vacancies include Customer Service and Client Executive roles for its sites in Bangor and Newry.Teleperformance is looking for staff with a wide range of skills and experience to work on behalf of a range of different clients representing leading UK and global brands and organisations across the public and private sectors. Many of these roles are more aligned to a junior

Teleperformance UK announces 75 new jobs in Ashby contact centre

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce it is recruiting over 75 new staff to join its growing workforce.The vacancies include outbound sales and customer service roles for its site in Ashby-de-la-Zouch in Leicestershire. Teleperformance is looking for staff with a wide range of skills and experience to work on behalf of different clients. Alistair Niederer, Chief Executive of Teleperformance UK, comments: “Through new client wins and organic growth, we are currently growing rapidly across the UK. We are proud to be creating such a boost in

Teleperformance UK announces 200 new jobs in Gateshead contact centre

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce it is recruiting 200 new staff to join its growing workforce.The vacancies include IT help desk positions and customer service roles.  Teleperformance is looking for staff with a wide range of skills and experiences to work on behalf of different clients.  Alistair Niederer, Chief Executive of Teleperformance UK, comments:  “This is an exciting time for Teleperformance.  We are growing rapidly and are proud to be creating such a boost to the North East with these vacancies.” Ian Mearns MP, Member of

What will supermarket shopping be like a decade from now?

Social media is not just about Twitter . Of course, Twitter is where much of the online chatter about brands is taking place today so it is an enormously important network, but there is a difference between social media and social networking. Let me step back for a moment and remind you that the web used to be a fairly passive place. There were web pages and people read them. People did not generally upload a lot of content, unless they were running their own web site. The social web – what we call social media or Web 2.0 – was really born when sites

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