Businesses are not equipped to deliver on customer experience, IFS study finds
· 29 percent of managers report problems but take no action · 18 percent are too busy to report issues · 82 percent of businesses not delivering frictionless customer experiencesLondon, June 30, 2021 – Businesses are missing out on a significant opportunity to fix internal processes and address the root causes of customer experience issues in the wake of the pandemic, research from enterprise software specialist IFS has today revealed.
The global study, which surveyed 1,700+ executives and 12,000+ consumers,