TietoEnator to Handle the Maintenance of Lattelekom's Call Center Services
TietoEnator to Handle the Maintenance of Lattelekom's Call Center Services TietoEnator and Latvia's leading telecommunications company and one of the country's largest corporations, Lattelekom SIA, have signed an agreement for the maintenance of Lattelekom's Call Center system. According to the agreement, TietoEnator will maintain, provide practical support and advice, as well as take care of the services' reliability and future development both in terms of the Genesys products and the software customized for Lattelekom. The scope of the agreement includes both the Call Center's incoming