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Voice Automation is the future of customer experience. Combining Business Systems’ expertise in solution design with Teneo.ai’s cutting-edge conversational AI capability, allows contact centres to add and implement advanced AI-driven voice automation to any existing AI investments, ensuring better accuracy, faster service, higher customer satisfaction and substantial cost savings.
Barry Webb, Senior Digital Strategist, Business Systems
Voice automation, combined with advanced AI orchestration, enables businesses to experience true digital transformation. With fast deployment and 95%+ accuracy, our solution empowers businesses to offer highly efficient, cost-effective, and personalised customer service.
Chris McManus, VP Global Partner and Sales of Teneo.ai
Every organization is looking to automate 85% of their interactions with conversational AI technology.
Hans van Dam, Founder of the Conversation Design Institute.
We are excited to partner with the Conversation Design Institute; their energy, and vision of the feature of Conversational AI will allow us to push the boundaries of what is currently expected from state-of-the-art chatbots and voice bots implementations even further.
Mykola Sochynskyi, Sales Director at Artificial Solutions.
Our technology can deliver solutions in languages that haven’t been catered to before, and our approach is to continue localizing top-level solutions to eliminate the need to rebuild bots whenever an enterprise wants to expand its reach.
Andreas Wieweg, CTO at Artificial Solutions
Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure. We’re happy to welcome Teneo from Artificial Solutions to the growing Azure Marketplace ecosystem.
Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp.
Microsoft is powering the dawn of digital transformation with the one of world´s largest cloud platforms. Artificial Solutions support Microsoft Azure´s clients by making them more productive, much faster in the bot space. The world has seen an accelerated demand of ROI, when organizations build and expand on their conversational AI-strategy. We are addressing this need in a strategic, high-growth area in the market
Per Ottosson, CEO at Artificial Solutions.
“Working with Artificial Solutions allows us to develop multi-lingual, conversational AI applications that meet the demands of the modern enterprise with platform that is both adaptable and scalable.”
Theo Slaats, Partner in Deloitte Digital the Netherland
“From improving customer service and driving online sales revenue, to new ways of differentiation using voice interfaces, the speed with which conversational AI is being embraced is breathtaking.”
Lawrence Flynn, CEO of Artificial Solutions
“The company’s revolutionary technology, combined with strong partnerships with leading consulting and integration firms, makes it perfectly positioned to take advantage of the fast-growing market for conversational AI platforms for the enterprise.”
Åsa Hedin, Chairman of the Board
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Business Systems and Teneo.ai Announce Strategic Partnership to Revolutionise Contact Centres with Advanced Voice Automation and Generative AI

Cut Contact Centre Costs through Full Automation, Including Voice and Generative AI, and Achieve Over 95% Accuracy in Voice AIBusiness Systems , a leader in customer experience (CX) and contact centre solutions, and Teneo.ai , a cutting-edge, vendor-agnostic conversational AI orchestration provider, today announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative AI. This collaboration enables organisations to fully automate customer interactions, achieving over 95%

QUARTERLY REPORT: JULY TO SEPTEMBER 2024

ANOTHER RECORD QUARTER: +90% YoY GROWTH IN SAAS API CALLREVENUES AND TOTAL ARR OF 84 MSEKJULY TO SEPTEMBER 2024 · SaaS API Call revenues amounted to 9.3 (4.9) MSEK, +90% · SaaS API Call Volumes amounted to 41.0 million (22.7), +81 % · SaaS ARR amounted to 54.3 MSEK (34.4), +58% · Total ARR amounted to 84.3 MSEK (65.0), +29% · Recurring revenues amounted to 21.1MSEK (16.2), +30% · Net Revenue Retention Rate (NRR) +127% (146) · Net sales amounted to 21.2 MSEK (16.4), +29% · Gross margin amounted to 79% (63) · EBITDA adjusted amounted to -5.9 MSEK (-13.0), +54%

Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology

As Nuance phases out its CX solutions by December 31st, Teneo AI is stepping up to offer businesses a seamless transition and an enhanced customer experience. With a proven track record of boosting customer satisfaction by 40% and achieving over 95% language accuracy, Teneo AI integrates the latest LLM models to provide responses like “Welcome to ACME Industries, how can we help you today?”— all within 90 days.ACCelerator Pack Overview  Teneo AI, in partnership with industry leaders, offers a fast, seamless transition from Nuance to Teneo AI ,

Teneo.ai Leads the Future of Customer Service with the Launch of its AI-Driven, Generative AI-Powered Agentless Contact Center

Revolutionizing customer service with AI-powered automation, managing 100% of the First Level Call Center tasks, while increasing customer satisfaction.Teneo.ai, a leader in voice AI and customer service automation, today announced the launch of its Agentless Contact Center, powered by Generative AI and built on Microsoft Azure. This groundbreaking platform reduces operational costs by up to 60%, enhances scalability, and prepares enterprises for a future where 100% of Level 1 and 50% of Level 2 support is managed by digital agents.  The platform, enhanced by Teneo’s proprietary TLML™

Teneo.ai Reaches a Milestone: Successfully Completes ISO 27001 Certification Cycle

Teneo.ai  is proud to announce the successful completion of its ISO 27001 certification cycle, marking a significant achievement in the company’s commitment to upholding the highest standards of information security. This certification demonstrates Teneo.ai's dedication to protecting sensitive data across all facets of its operations, as well as its ongoing efforts to maintain a mature and robust Information Security Management System (ISMS).Achieving a Mature ISMS  The completion of this certification cycle signifies the maturation of Teneo.ai´s ISMS, a crucial

TENEO AI: Invitation to presentation of Q3 report 2024

Teneo.ai (SSME:TENEO ), the enterprise AI product provider for contact centers, will release the interim report for the third quarter of 2024 on Thursday 24[th]  of October at 07:30 am (CET). The full report and a brief presentation will be available on: https://www.teneo.ai/investors/financial-information/financial-reports.Conference Call – Details Per Ottosson, CEO and Fredrik Törgren, CFO will present the financial results. The presentation will be held via Microsoft Teams, at 9:00 CET on the

Nomination Committee for Teneo AI AB (publ) Appointed

Teneo AI AB (“publ”) (“Teneo.ai” or the “Company”) (SSME:TENEO ), the enterprise AI product provider for contact centers, today announces that a new Nomination Committee has been appointed.The following members have, in accordance with the procedure adopted by the Annual General Meeting 2024, been appointed to the Teneo.ai Nomination Committee: · Carl Knutsson, appointed by Stockhorn Capital AB, the largest shareholder in Teneo.ai. · Sven Härgestam, appointed by Arpeggio AB and Mr Härgestam’s

Teneo.ai Unveils Groundbreaking LLM Orchestration Solution for Customer Service Automation

AI orchestration platform streamlines Large Language Models (LLMs), boosting accuracy, efficiency, and cost-effectiveness across industries.Teneo.ai , a global leader in AI-driven customer service automation, proudly announces the launch of its latest innovation: Teneo LLM Orchestration . Designed to address the challenges of using Large Language Models (LLMs) in customer service, this advanced solution promises unparalleled flexibility, precision, and cost savings, empowering businesses to deliver superior customer

Teneo.AI Introduces Revolutionary Streaming Feature in Latest Teneo 7.6 Update

Teneo.AI  has recently launched an update to its Customer Service Automation platform, Teneo, now at version 7.6, bringing a significant leap in real-time user interaction with the introduction of Teneo Streaming. This latest feature is designed to transform how virtual agents operate, allowing them to provide instantaneous responses even while tasks are being processed.Enhancing Real-Time User Interaction with Teneo Streaming  Teneo Streaming 

QUARTERLY REPORT: APRIL TO JUNE 2024

RECORD QUARTER: +74% YoY GROWTH IN SAAS API CALL VOLUMES AND TOTAL ARR OF 74 MSEKAPRIL TO JUNE 2024 · SaaS API Call Volumes 31.5 million (18.0), +74 % · SaaS ARR amounted to 43.7 MSEK (29.8), +47% · Total ARR amounted to 74.3 MSEK (58.2), +28% · Recurring revenues amounted to 19.1MSEK (14.6), +31% · Net Revenue Retention Rate (NRR) +134% (137) · Net sales amounted to 19.3 MSEK (14.8), +31% · Gross margin amounted to 79% (72) · EBITDA adjusted amounted to -6.3 MSEK (-13.9), +54% · Earnings per share amounted to -0.1 SEK (-0.2) JANUARY TO JUNE 2024 ·

TENEO AI: Invitation to presentation of Q2 report 2024

Teneo.ai (SSME:TENEO ), the enterprise AI product provider for contact centers, will release the interim report for the second quarter of 2024 on Wednesday 21[st] of August at 07:30 am (CET). The full report and a brief presentation will be available on: https://www.teneo.ai/investors/financial-information/financial-reports.Conference Call – Details Per Ottosson, CEO and Fredrik Törgren, CFO will present the financial results. The presentation will be held via Microsoft Teams, at 9:00 CET on the

Artificial Solutions Announces Rebrand to Teneo.ai, Signaling a New Era in Voice AI and Customer Service Automation

Artificial Solutions, the leader in enterprise AI technology, today announced its official rebranding to Teneo.ai . This change marks a significant milestone in the company’s evolution, reflecting its intensified focus on delivering cutting-edge Voice AI solutions to revolutionize customer service automation.Teneo.ai aims to redefine customer service by leading the transition to agentless contact centers. These centers leverage advanced AI and automation to provide efficient, cost-effective, and personalized customer experiences. The Teneo platform 

Artificial Solutions changes name to Teneo AI AB

Artificial Solutions International AB (publ) ("Artificial Solutions") today announces that the company will change its name to Teneo AI AB ("Teneo" or the "Company") in accordance with a resolution made at Artificial Solutions' Annual General Meeting on 26 June 2024. On 20 August, trading will commence under the new ticker TENEO.The new company name has been registered by the Swedish Companies Registration Office and trading in the Company's shares will take place under the new name Teneo AI AB (short name: TENEO) as of 20 August 2024. The ISIN code will continue to be SE0018397184. The

Artificial Solutions: Invitation to presentation of Q2 report 2024

Artificial Solutions® (SSME:ASAI ), the enterprise AI product provider for contact centers, will release the interim report for the second quarter of 2024 on Wednesday 21[st] of August at 07:30 am (CET). The full report and a brief presentation will be available on: www.investors.artificial-solutions.com/financial-reports.Conference Call – Details Per Ottosson, CEO and Fredrik Törgren, CFO will present the financial results. The presentation will be held via Microsoft Teams, at 9:00 CET on the

Teneo.AI Secures Major Consulting Firm as New Customer and Signs OEM Agreement with Valcon

Teneo.ai , a brand from Artificial Solutions, is proud to announce a new OEM agreement with its partner Valcon , a leading European consulting firm, and a prominent new customer.The new customer collaboration will leverage Teneo's LLM-orchestrator  to enhance the efficiency and accuracy of different processes across the customer’s extensive network of offices throughout Europe. Dean Shepherd , Partner at Valcon UK commented: "We are delighted to

Using Teneo.ai, a Fortune 500 Company Has Solved the Multinational Pain Point of Serving Customers in Multiple Languages

Teneo.ai  today announces a groundbreaking service implemented by a leading US-based multinational, one of the top five technology companies worldwide.  Using Teneo.ai to orchestrate AI services like Genesys Contact Center, ChatGPT, and CLU, the company has built a Virtual Contact Center Agent. This Contact Center Agent answers the phone, understands why a customer is calling, gathers information from internal systems, and resolves the customer's issue. If this is not possible, it sends all gathered information to a live agent.This system was initially built in

Inna Kaushan Appointed to the Board of Directors at Artificial Solutions

Artificial Solutions , a leading provider of enterprise-grade conversational AI, is thrilled to announce the appointment of Inna Kaushan  to its Board of Directors. With a robust background in corporate finance, M&A, and strategic development, Inna brings a wealth of expertise and insight to the board.Born in 1983, Inna Kaushan has cultivated an impressive career marked by significant achievements and leadership roles. She is a partner in Stockhorn

Artificial Solutions Welcomes Sara Kullgren to its Board of Directors

Artificial Solutions , a leader in conversational AI and natural language interaction, proudly announces the appointment of Sara Kullgren  to its Board of Directors. Kullgren brings a distinguished career and deep expertise in leadership, sales, and business development across the technology sector, further strengthening Artificial Solutions' commitment to innovation and growth.Born in 1967, Sara Kullgren most recently served as the Channel Sales Lead for

Bulletin from the Annual General Meeting in Artificial Solutions International AB

Artificial Solutions International AB ("Artificial Solutions" or the "Company") has today, on 26 June 2024, held its Annual General Meeting (the "AGM") whereby the shareholders passed the following resolutions.  The notice to the AGM and the complete proposals are available on the Company's website, www.investors.artificial-solutions.com.Adoption of the income statement and balance sheet The AGM resolved to adopt the income statement and balance sheet as well as the consolidated income statement and consolidated balance sheet. Allocation of result The AGM resolved, in accordance

Artificial Solutions announces upsize and completes a directed share issue of approximately SEK 50 million

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, IN OR INTO THE UNITED STATES, AUSTRALIA, BELARUS, CANADA, NEW ZEALAND, HONG KONG, JAPAN, RUSSIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, OR ANY OTHER JURISDICTION WHERE SUCH RELEASE, PUBLICATION OR DISTRIBUTION WOULD BE UNLAWFUL OR WOULD REQUIRE REGISTRATION OR ANY OTHER MEASURES. PLEASE REFER TO IMPORTANT INFORMATION AT THE END OF THE PRESS RELEASE.Artificial Solutions International AB (“Artificial Solutions” or the “Company”) has, in accordance with the intention announced in the Company’s press

Artificial Solutions explores the conditions for carrying out a directed share issue of approximately SEK 40 million

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, IN OR INTO THE UNITED STATES, AUSTRALIA, BELARUS, CANADA, NEW ZEALAND, HONG KONG, JAPAN, RUSSIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, , OR ANY OTHER JURISDICTION WHERE SUCH RELEASE, PUBLICATION OR DISTRIBUTION WOULD BE UNLAWFUL OR WOULD REQUIRE REGISTRATION OR ANY OTHER MEASURES. PLEASE REFER TO IMPORTANT INFORMATION AT THE END OF THE PRESS RELEASE.Artificial Solutions International AB (“Artificial Solutions” or the “Company”) has appointed Pareto Securities AB (“Pareto Securities”) to explore the

Teneo.ai and Global Financial Leader Renew Agreement for Customer Service Automation through Conversational AI

Teneo.ai, a leader in enterprise-strength conversational AI, is proud to announce the renewal of its commercial agreement with a prestigious global financial institution, aimed at continuing the advancement of AI-driven customer service and business process automation within the financial sector. The continued collaboration underscores both organizations' commitment to innovation and excellence in client service management through advanced AI technologies.The relationship, initially formed to address the financial organization’s need for more efficient client reporting processes, has

Artificial Solutions CEO Per Ottosson Presented at Redeyes' SaaS Day 2024

Artificial Solutions, a leading enterprise in Conversational AI, is pleased to announce that its CEO, Per Ottosson, presented at the Redeye SaaS Day, held on June 5th, 2024. The event, renowned for gathering the most innovative Nordic Software as a Service (SaaS) companies, was the perfect platform for Artificial Solutions to showcase its strong revenue development, latest advancements, strategic vision and market leadership. “Our business is to offer an AI solution that picks up the phone, understands why somebody is calling and try to resolve it automatically or transfer it to the

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