NEW PERFORMANCE INDICATORS WILL RAISE STANDARDS, SAYS AUTOCLENZ
News release
10th October 2011Market leading vehicle valeting firm Autoclenz aims to take customer service to new heights by introducing a stringent set of key performance indicators for all its managers and sales force.
From today (Monday) Autoclenz managers will be expected to meet or surpass expectations in eight key areas:
· the percentage of customers giving feedback · the time taken to address ‘red alert’ problems or concerns · the number of audits completed · the time taken to address examples of non-conformance · the cost of vehicle accidents · the