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  • Olof Gertz

    Chief Human Resources Officer, Teleperformance Nordic


    Box 3016 169 03 Solna Sweden
    +46 733 64 49 66
    https://teleperformance.com

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    Quotes

    This award validates our continuous commitment to our partners and their end customers. We would like to congratulate and thank both teams for their dedication in supporting such a great collaboration, which is based on trust, high quality and commitment.
    Yannis Tourcomanis, CEO North and East Europe, Middle East and Africa, Teleperformance Group
    To be GPTW® certified in 2021 was an achievement, but to receive it again in 2022 is a huge honour. This award validates our mission to put our employees first. We will not stop here and continue to improve based on the feedback that our employees provided in the GPTW® survey.
    Annebeth Holm Larsen, HR Manager, Teleperformance Denmark
    Congratulations to our fantastic team in Copenhagen, who has maintained a great culture and camaraderie for the second year in a row. This certification validates the ongoing focus we have placed on our people and culture.
    Erika Rönnquist Hoh, CEO of Teleperformance Nordic
    I congratulate our amazing team in Copenhagen, who has maintained our commitment to providing an attractive and inclusive workplace where all our co-workers can thrive.
    Jesper Lau Elbro, Site Director, Teleperformance Denmark
    I applaud our amazing team in Finland, who has maintained a great culture for the second year in a row which have earned this remarkable recognition.  This achievement is a testament to the dedication and commitment our team members have to provide an attractive and inclusive workplace in which our team members can thrive.
    Erika Rönnquist Hoh, CEO of Teleperformance Nordic
    I feel proud to be part of this great culture which remains committed to fostering a work environment in which our team members can bring their true self to work, both virtually and on-site.  We will continue to use the feedback received from the GPTW surveys to further improve our workplace.
    Mikko Poutanen, Site Director, Teleperformance Finland
    As a company offering a hybrid workplace, we aim to foster an engaging and welcoming culture, to both our colleagues working remotely and onsite.
    Annebeth Holm Larsen, HR Manager, Teleperformance Finland
    We are honoured to receive this award for the third consecutive year, especially during a challenging year for the industry.  It is a recognition of the effort, high quality and commitment by both Scandic and Teleperformance in providing the best customer service. We would like to thank Teleperformance for their partnership, continued support and dedication in providing a great customer experience throughout these years.
    Robert Amundsen, Client Relationship Manager, Scandic Hotels Norway
    I am so pleased to see our partner Scandic being recognized by this award for the third year in a row. Congratulations to Fredrik Kristiansen and his team in Teleperformance Norway, for their collaboration with Scandic in providing an excellent service to their end customers, especially during these unprecedented times. These respected independent awards such as Kundeserviceprisen validates our continuous commitment to service excellence and in providing a great customer experience
    Erika Rönnquist Hoh, CEO, Teleperformance Nordic
    With over 2.500 employees across four Nordic countries, it is important that everyone feels safe, inspired, included, and motivated. I am so pleased by the high levels of trust and confidence expressed by our employees which has made it possible for us to be Great Place to Work Certified® in 2021.
    Erika Rönnquist Hoh
    Teleperformance operates within an increasingly digital ecosystem that is constantly changing.  Together with Robert and his team, we will continue to deliver transformation initiatives that help companies re-engineer their operations and unlock value in an ever-changing business landscape. This is essential in Teleperformance’s next phase of growth and market leadership in the Nordic Region, as we leverage all of our transformation capabilities to take customer, client, and employee experiences to the next level.
    Erika Rönnquist Hoh, CEO, Teleperformance Nordic
    I am honored to be part of the Nordic Transformation team, consisting of highly experienced and technically incisive experts who have been integral in the region’s great performance and innovations thus far.  I look forward to working closely with my team, our senior leadership teams and supporting our clients in their digital transformation to identify new opportunities to reinvent their business, improve the customer journey, gain in efficiency and generate value.
    Robert Hagström, Chief Transformation Officer, Teleperformance Nordic
    We would like to thank Teleperformance for their dedication in supporting a great collaboration with Scandic. The fact that we received this award for the second year in a row, validates the high level of quality and commitment by both Scandic and Teleperformance in providing the best customer service.
    Robert Amundsen, CRM Manager, Scandic Hotels Norway
    Congratulations to Scandic, and to the team in Teleperformance Norway, for supporting Scandic in providing an excellent service to their end customers, which has been recognized by this award for a second year in a row. This award demonstrates our continuous commitment to making each interaction matter with all customers.
    Erika Rönnquist Hoh, CEO, Teleperformance Nordic
    What makes this partnership successful is the passion and commitment from both parties to create the framework for high employee satisfaction and brand loyalty.
    Pernilla Göthberg, Manager Destination Desk & Call Center, Scandic Danmark
    Winning an ECCCSA is something Teleperformance and Scandic can be very proud of. They have been through a vigorous judging process, meeting highly experienced judges that can recognise ‘the best’ from our industry. Congratulations!
    Ann-Marie Stagg, Chair of the Judges, ECCCSA
    This award recognizes our continuous commitment to our partners and their end customers. We would like to thank Scandic for their dedication in supporting such a great collaboration.
    Erika Rönnquist Hoh, CEO, Teleperformance Nordic
    Teleperformance’s goal is to lower its carbon footprint despite the increase in size and number of employees. The ISO 14001 environmental management system is one of the ways that will help us achieve this
    Jonas Olsson, CEO Teleperformance Nordic
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