About Us
ABOUT TELEPERFORMANCE GROUPTeleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customerand citizen experience management and related digital services, serves as a strategic partner to the world’s largest companies inmany industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successfulcustomer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets,in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable,flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based onCorporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion,based on €1 = $1.18) and net profit of €557 million. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlementservice. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext TechLeaders. In the area of corporate social responsibility, Teleperformance shares are included in the Euronext Vigeo Euro 120 indexsince 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since2018 and the S&P Global 1200 ESG index since 2017. For more information: www.teleperformance.com Follow us on Twitter: @teleperformance
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This award validates our continuous commitment to our partners and their end customers. We would like to congratulate and thank both teams for their dedication in supporting such a great collaboration, which is based on trust, high quality and commitment.
To be GPTW® certified in 2021 was an achievement, but to receive it again in 2022 is a huge honour. This award validates our mission to put our employees first. We will not stop here and continue to improve based on the feedback that our employees provided in the GPTW® survey.
Congratulations to our fantastic team in Copenhagen, who has maintained a great culture and camaraderie for the second year in a row. This certification validates the ongoing focus we have placed on our people and culture.
I congratulate our amazing team in Copenhagen, who has maintained our commitment to providing an attractive and inclusive workplace where all our co-workers can thrive.
I applaud our amazing team in Finland, who has maintained a great culture for the second year in a row which have earned this remarkable recognition. This achievement is a testament to the dedication and commitment our team members have to provide an attractive and inclusive workplace in which our team members can thrive.
I feel proud to be part of this great culture which remains committed to fostering a work environment in which our team members can bring their true self to work, both virtually and on-site. We will continue to use the feedback received from the GPTW surveys to further improve our workplace.
As a company offering a hybrid workplace, we aim to foster an engaging and welcoming culture, to both our colleagues working remotely and onsite.
We are honoured to receive this award for the third consecutive year, especially during a challenging year for the industry. It is a recognition of the effort, high quality and commitment by both Scandic and Teleperformance in providing the best customer service. We would like to thank Teleperformance for their partnership, continued support and dedication in providing a great customer experience throughout these years.
I am so pleased to see our partner Scandic being recognized by this award for the third year in a row. Congratulations to Fredrik Kristiansen and his team in Teleperformance Norway, for their collaboration with Scandic in providing an excellent service to their end customers, especially during these unprecedented times. These respected independent awards such as Kundeserviceprisen validates our continuous commitment to service excellence and in providing a great customer experience
With over 2.500 employees across four Nordic countries, it is important that everyone feels safe, inspired, included, and motivated. I am so pleased by the high levels of trust and confidence expressed by our employees which has made it possible for us to be Great Place to Work Certified® in 2021.
Teleperformance operates within an increasingly digital ecosystem that is constantly changing. Together with Robert and his team, we will continue to deliver transformation initiatives that help companies re-engineer their operations and unlock value in an ever-changing business landscape. This is essential in Teleperformance’s next phase of growth and market leadership in the Nordic Region, as we leverage all of our transformation capabilities to take customer, client, and employee experiences to the next level.
I am honored to be part of the Nordic Transformation team, consisting of highly experienced and technically incisive experts who have been integral in the region’s great performance and innovations thus far. I look forward to working closely with my team, our senior leadership teams and supporting our clients in their digital transformation to identify new opportunities to reinvent their business, improve the customer journey, gain in efficiency and generate value.
We would like to thank Teleperformance for their dedication in supporting a great collaboration with Scandic. The fact that we received this award for the second year in a row, validates the high level of quality and commitment by both Scandic and Teleperformance in providing the best customer service.
Congratulations to Scandic, and to the team in Teleperformance Norway, for supporting Scandic in providing an excellent service to their end customers, which has been recognized by this award for a second year in a row. This award demonstrates our continuous commitment to making each interaction matter with all customers.
What makes this partnership successful is the passion and commitment from both parties to create the framework for high employee satisfaction and brand loyalty.
Winning an ECCCSA is something Teleperformance and Scandic can be very proud of. They have been through a vigorous judging process, meeting highly experienced judges that can recognise ‘the best’ from our industry. Congratulations!
This award recognizes our continuous commitment to our partners and their end customers. We would like to thank Scandic for their dedication in supporting such a great collaboration.
Teleperformance’s goal is to lower its carbon footprint despite the increase in size and number of employees. The ISO 14001 environmental management system is one of the ways that will help us achieve this