Continuous development, and specialization among our 2,800 veterinarians have always been in focus for AniCura. It helps us to provide the highest possible quality of care to pet owners in all of our 350 clinics across Europe. Moreover, it allows us to attract and retain the best veterinarians. AniCura being a part of Mars Veterinary Health, a family-owned company focused on veterinary care, will allow us to increase our efforts within clinical research over the coming years.

With over three million pet patient visits every year, AniCura has a unique position to further advance veterinary medicine. Clinical studies provide the foundation for evidence-based medicine across Europe. For this reason, investments in research studies continues to be of high interest to AniCura and its veterinary professionals, like this year’s projects which address issues such as natural SARS-CoV-2 infection in animals, biomarkers in multicentric lymphoma and transmucosal bacterial translocation in dogs with protein losing enteropathy.

I am pleased to welcome Maria, Kieran and Linda to AniCura. These recruitments are a testament to AniCura’s reputation as a value driven organization on an exciting journey. Together, Maria, Kieran and Linda bring a wealth of experience in their respective fields from both global as well as fast-growing enterprises

We decided to join AniCura because we felt that we shared the same values with a strong focus on medical quality and people development. With AniCura, we get a strong partner for the future and can accelerate our development through knowledge sharing with some of the most renowned specialised clinics across Europe

We are proud to issue our fifth quality and sustainability report. The intention with the report is to share the learnings from our work and provide insights into AniCura. We have a high engagement for quality and sustainability among our people, and will continue drive this agenda for decades ahead

I am pleased to see a solid trend at our clinics with reduced antibiotic use over several consecutive years. However, there is still a need to continue change the way we use antibiotics in veterinary care to counteract the spread of resistant bacteria, one of the biggest global threats against public health

I am particularly pleased to see that clinics who recently joined AniCura have taken advantage of our quality program, learned from other clinics and consequently improved their hand hygiene significantly

A successful treatment is dependent upon high quality diagnostics, and the findings from this study indicate that we can improve the use of x-rays in veterinary care. Training and education of veterinary professionals, sharpened guidelines and the use of specialist competence via digital imaging services will be key to enhance diagnostic quality going forward

We were pleased to receive a doubling of our research fund this year which led to 16 projects receiving substantial funding in 2019. I look forward to following this year’s projects which address issues such as faster resolution of lesions, epilepsy in dogs and amyloidosis in shelter cats

I am truly excited to join AniCura and the journey to shape the future of veterinary care in Europe. AniCura is the result of impressive entrepreneurship combined with a commitment to improve quality of care and drive development across the industry that I find highly appealing. As part of the family-owned Mars, I believe AniCura is well positioned to continue to play an important role in shaping the veterinary industry for decades ahead

I am honored to join AniCura’s Scientific Council and contribute to the development of clinical research across Europe and look forward to developing the collaboration between Linnaeus and AniCura

Together with AniCura, we share a joint belief that clinical research is paramount to advance veterinary medicine and improve animal health. By funding clinical research projects of high quality, we also provide opportunities for our veterinary professionals to grow and develop

I’m proud over the fact that we are recognized for our quality development agenda and the annual quality report issued every year. This year we have taken the report a step further by including key areas of sustainability as we know sustainable veterinary care is of high importance to both customers and employees. The purpose of our report is to provide transparency around our operations and share our learnings with the entire market to inspire further development

We continue to experience significant interest from independent veterinary clinics looking to join a larger setting to accelerate their development. AniCura’s hallmark characteristics of local decision making, entrepreneurial culture and our focus medical quality development remain key attractions

We have great ambitions within patient safety, and medical incidents are a key area to address. Being 250 clinics together within AniCura, we are in a unique position to learn from each other and systematically reduce the risk of making the same mistakes at several locations

We are very pleased to welcome Carla Naumann to AniCura. Her profound experience of building a strong healthcare group with efficient support to individual clinics will be key to develop AniCura as we now have grown to become a leading veterinary care provider with more than 1,200 employees in the region

We are pleased to see a reduction in antibiotic use. This is a result of our efforts to raise awareness around resistance development, combined with improved infection control at our clinics. Avoiding overconsumption of antibiotics is one of our most important responsibilities

We are excited to join Mars Petcare and continue to shape the future of European veterinary care together with some of the world’s leading veterinary care companies. As part of a long-term and family-owned group we are well equipped to continue our journey with a clear focus on quality and patient safety, people and entrepreneurship

I am impressed by AniCura’s journey and look forward to developing veterinary care with new digital services for pet owners. In the future, an area like artificial intelligence could play an important role in preventing and diagnosing diseases and in some regards, we might pave way for human health care

I am pleased to see that most clinics in the study have increased their consumption of hand sanitiser. Although we are moving in the right direction, I believe all of us in veterinary care can improve our hand hygiene further

I am pleased to see that our quality program has positive and measurable effects on patient safety across Europe

Setting a correct diagnosis is key for choosing treatment method, and in the end, it impacts the medical outcome for a patient. With AniCura Telemedicine, we hope to set a better standard for veterinary imaging across Europe

I am grateful for the opportunity to perform research. Clinical research is key to develop veterinary medicine, and for us veterinary professionals it is a great opportunity to develop our skills

We have been on an amazing journey for the past seven years with strong support from our owners to build a European quality leader. To strengthen our capabilities and continue our rapid development, we look forward to join a family-owned business with deep industrial knowledge and a long-term dedication for pet health. We couldn’t be more excited about partnering with Mars to ensure we provide the best possible veterinary care now and in the future

I am impressed by AniCura’s commitment to quality development and research. Closer collaboration between universities and clinics is important to develop veterinary research, and I look forward to join AniCura’s Scientific Council

Møre and Romsdal is a new and highly interesting region for AniCura with an increasing demand for high-quality veterinary care. Molde Dyreklinikk enjoys a strong reputation among the region’s pet owners and is a well-recognised clinic among referring veterinarians

In the years to come, we expect to further accelerate our investments in quality and innovation and in our people

The purpose of our annual quality report is to provide transparency around our achievements and development opportunities within quality and patient safety, as well as to inspire the entire veterinary industry to develop further

We are pleased to see that our efforts to improve hygiene and reduce the use of antibiotics are leading to measurable results throughout Europe

This is the first time a study like this is performed, and we hope the results can draw the industry’s attention to what reliable, high-quality diagnostic care requires

It is a great pleasure to welcome Tierklinik Haar to AniCura. Their highly skilled team will play an important role in realising our vision of shaping the future of veterinary care, together.

There is a clear demand for more advanced veterinary care and better availability in northern Norway where the population is spread across a large geographical area. By combining the competencies and resources of these high-quality clinics we can develop the veterinary care offering in the region in a way that was previously not possible

The purpose of our study is to highlight the importance of good hand hygiene to all veterinary professionals

Seen from a European perspective, I am convinced we can reduce the use of antibiotic prophylaxis to address the selection of multi-resistant bacteria without increasing the risk of infections. If the right techniques and hygiene procedures are applied, antibiotics should not be necessary in surgeries in non-infected tissue

This is a unique opportunity for veterinarians outside the universities to conduct research.

We are very pleased to have become part of AniCura as the next step in our development. Over the next few years, we are planning to grow Fana Dyreklinikk to satisfy the ever greater demands of our customers. AniCura's experience and stable network will be crucial for these efforts and our investments in further training.

Fana Dyreklinikk is an excellent complement to our Norwegian and European organization of animal hospitals and clinics. The team at Fana Dyreklinikk is committed to continuous learning and high-quality care. This means they fit in well with the rest of our practices, and we extend them a warm welcome.

We've enjoyed fantastic growth and a great influx of patients over the past decades. Pet owners often tell us they enjoy visiting us and trust our ability to take care of their pets. This is important for us. To keep on developing our skills and competencies for the future, we've held discussions with several different potential partners, but we immediately felt that AniCura’s values reflected our own. What's more, AniCura has a long-term view on things. This gives us new opportunities for developing staff skills as we've come as far as we can by our own efforts in our current structure.

We are very pleased to welcome another busy, well-liked clinic to the AniCura family. Along with other AniCura animal hospitals and clinics in the region, Heimdal Dyreklinikk will now be able to offer pet owners in the Trondheim area even broader expertise and a more profound presence.

We look forward to becoming part of AniCura and participate in AniCura’s professional collaboration in Sørlandet. This will put us in touch with an even greater number of highly capable colleagues who share our vision, and it will allow us to offer our customers and patients even better service and broader veterinary expertise.

We bid a warm welcome to Mandal Dyreklinikk. Their expertise and high ambitions will make a positive contribution to the AniCura family and above all to our customers and patients in Sørlandet and Norway as a whole, says Øyvind Johnsen Brøgger.

It has been a tremendously stimulating year to work with QualiCura. Many of our hospitals and clinics want to safeguard antibiotics and have increased their preventive work against antimicrobial resistance. More hand sanitizers have been installed and several many of AniCura’s veterinarians have limited their prescription of antibiotics for certain conditions with good medical outcomes.

It is encouraging that also this year’s survey shows that we use a very small amount of antibiotics classified as critically important (CIA) by WHO, despite the fact that more countries participated in the survey this year.

AniCura focuses on creating and developing the quality of veterinary medicine throughout Europe, and as a partner we now enjoy the very best options for treating our customers' pets according to the very latest and best methods. Every day we fulfill our customers' wishes by ensuring their pets are diagnosed and treated to the very highest standards. Consequently, we must prioritize training and advanced technical equipment and our collaboration with AniCura now provides us with even greater opportunities.

AniCura extends the warmest of welcomes to Vangede Dyreklinik in our family of European animal hospitals and clinics. We will continue to offer Danish pet owners increased access to quality pet care and treatment.

We’re right in the middle of an intense time period with significant growth in the number of customers. It feels truly exciting to be part of AniCura in Norway and the growing collaboration between the region's AniCura clinics. We're convinced that participating in a network with so many able colleagues will raise our veterinary skills.

It's a great pleasure to welcome Vågsbygd Dyreklinikk and its personnel to AniCura Norge and our wider European family of animal hospitals and clinics. We continue our quest to provide Norwegian pet owners an excellent presence and top-quality veterinary care throughout the country.

We feel that in AniCura we have found a stable, long-term partner that applies strong quality management. Together with the AniCura family’s extensive network that allows for knowledge sharing, we are convinced that this will contribute to the positive development of our clinic and its employees. Furthermore, it will also help provide even better service to our customers.

We are pleased to welcome Tierarztpraxis Dr. Rösch to the AniCura family. As communicated consistently since our foundation in 2011, our vision is to shape the future of veterinary care together with our family members to provide benefits for pets, pet owners and veterinary professionals alike.

Thanks to this collaboration, our relatively small clinic will become part of something much greater. We're really looking forward to it. We feel AniCura's extensive skills network and high-quality will help us ensure our patients and customers enjoy even better treatment and service today and tomorrow.